Position: Receptionist/Night Porter
Host
Company Profile: Hostel
Location: Dublin
Date: 4 to 6 months
The
responsibilities:
-
To
maintain the highest standards of service to guests throughout the Reception at
all times.
-
Provide
and maintain a customer friendly attitude and atmosphere
-
Greet all
customers on arrival, offer daily information, City information, maps, provide
help, book tours and when possible upsell.
-
Inform of
facilities, breakfast, wifi, internet and tours. Be familiar with local
attractions and national attractions.
-
Uniform must
be worn at all times.
-
Ensure all
transactions are posted, credit cards and cash reconciled. Reports and batch
done in a timely and professional manner.
-
Any
irregularities to be dealt with. Inform managers of discrepancies.
-
Customer
ID checked up arrival and entered into system. This applies to all guests.
-
Count til
@ €150 and float at beginning of shift.
-
Ensure you
have all items needed for ease of work, report any items that may need to be
ordered.
-
Check list
for each shift to be reviewed as shift proceeded in order to get all work done.
-
Liase with
Accommodation Department to ensure that they are kept up to date with stay on,
new departures or any other items that might need attention such as group
arrival times, group room preparation.
-
Take
reservations efficiently and in a positive manner over the phone and via email,
informing of cancellation policy and other items such as Code of Conduct if
necessary.
-
Screen
calls for management by asking, the Name and Company. If they are unknown ask
what it might be in reference to before patching the call to office.
-
Any
visitors, workers or otherwise to be reported to managers before signing a work
sheet.
-
Report Lost
property to managers, all items to be left in the Managers Office.
-
Work area
and Reception is to be clean, clutter free and stocked with flyers on a
continual basis.
-
Comply
with Health and Safety, hygiene, fire and security regulations of the hostel.
-
Check
Kitchen and Bathrooms on a regular basis and when possible. Keep clean and
tidy.
-
Kitchen is
to be closed at 23:00. (slight flexibility is allowed, use discretion)
-
Office work in relation to research and
sourcing marketing leads.
NB
-
Remain
vigilant for any suspicious guests, check security passes and system to back up
client details.
-
Security
of our guests is of the utmost importance. Ensure building, doors, windows are
secure and if any issues report to Management asap.
-
This description is not intended
to be exhaustive and may be added to in the future depending on the needs of
the business.
Profile:
-
Pretty
good level in English
-
Good time management and ability to multi task
-
Enthusiastic, positive, dynamic, communicative
-
Flexible,
team oriented approach to work, including the ability to be self-motivated
-
Good communicator
-
Computer skills
-
Good relationship with colleagues and
customers
Remuneration: Free shared
accommodation
will be provided (accommodation in Dormitory, ie Shared
Accommodation, with Breakfast, Laundry, WIFI, Internet, TV Room, Self Catering
Kitchen and Reading/Study Room)
Please note the service of
finding you a suitable internship is payable.
Our service includes matching your profile with the company in Ireland
where you will do your internship. We will also be advising you on finding a
suitable accommodation if needed and with your integration in Ireland. Furthermore we will
monitor your progress with the company during your internship and assist you
with any issues that might arise.
If you are interested in this internship offer, please
send us your CV and cover letter with the reference of the internship (ex: Receptionist/Night Porter – A760) at this
email: info@internshipsireland.com
